Return in-stock items within 30 days of purchase for a refund to your original payment method, as long as they are:

• Unused, uninstalled and in new condition, with all tags, packaging and included parts
• Brought back with a receipt, order confirmation or other proof of purchase

A few things we can't take back, for your safety and the next rider's: parts that have been installed or ridden, helmets that have been worn, opened nutrition products, and opened lubricants or chemicals.

New bikes may be returned within 14 days of purchase if they come back in like-new, unridden condition, with all accessories, manuals, chargers and hardware included.

Test rides before you buy are always welcome, and we encourage them. Come see us and ride a few.

Used and pre-owned bikes are sold as is and are final sale.

Anything we order in specifically for you, including bikes, parts and apparel we don't normally stock, may be returned for store credit within 30 days of pickup or delivery. It needs to be unused and in its original packaging.

Custom bikes and builds made to your specifications are not returnable. Before we start, we'll walk through the whole build with you so you know exactly what you're getting.

Sale items follow the standard policy for their category. Items marked clearance or final sale can't be returned.

Gift cards are non-refundable. Service labor isn't refundable either, but if you're not happy with our work, bring your bike back and we'll inspect it and make it right.

Bring the item and your proof of purchase to 6651 W National Ave and we'll take care of it at the counter. This is the fastest way, and it works for online orders too.

Email or call us with your order number before you ship anything back. We'll confirm the item is eligible and send you return instructions. Returns sent without contacting us first may be delayed.

Return shipping is the customer's responsibility, and original shipping charges are non-refundable, unless the return is due to our error or a defective product. Please use a trackable shipping method, since we can't be responsible for items lost in transit.

Start a return by email →